Ongoing Evaluation of Crisis Counseling Assistance and Training Programs
Ongoing evaluation of your Crisis Counseling Assistance and Training Program (CCP) helps ensure efficient and effective delivery of CCP services. It also shows program sponsors that the services are being delivered as planned and benefiting disaster survivors.
Program evaluation refers to systematic efforts to collect, analyze, and interpret information about the delivery or outcomes of interventions. It should address three critical performance areas:
- Program reach: How many people did the CCP reach and what were their characteristics?
- Program quality: Did disaster survivors and providers find the services to be appropriate and beneficial?
- Program consistency: Did program performance differ across areas or provider organizations? If so, can these differences be explained by population or other differences?
Regularly communicating evaluation results to CCP staff is crucial, and prompts strategic discussions for improving program services.
Guide for Evaluating Your CCP
The Guide for Evaluating Your CCP will help you train CCP staff about ongoing program monitoring, evaluation of program data, and the use of the data collection forms.
- Section 1: Fundamentals of Data Collection and Evaluation (PDF | 697 KB) – A series of questions for outreach workers, crisis counselors, supervisors, program planners, and data managers to ask throughout monitoring the program. The section also includes an overview of the CCP and how evaluation is used in the program.
- Section 2: CCP Mobile Application User Manual (PDF | 885 KB) – Aids users in understanding the features of the CCP mobile application.
- Section 3: CCP Data Collection Forms and Instructions (PDF | 1 MB) – For outreach workers and crisis counselors to familiarize themselves with each form.
- Section 4: Online Data Collection and Evaluation System User Manual (PDF | 2.2 MB) – Assists users of the CCP Online Data Collection and Evaluation System (ODCES) in understanding the features of the system, including data entry and reporting functions.