Implementation and Management of Crisis Counseling Assistance and Training Programs

• Core Content Training – CCP trainers should use these resources when delivering the Core Content Training during the first few weeks of the CCP and on an ongoing basis for newly hired crisis counselors.
• “Just in Time” Training – For reference at the start of an ISP or RSP and on an ongoing basis for newly hired crisis counselors, this online training provides a quick overview of the CCP and the skills needed to provide behavioral health services after a disaster.
• CCP Management Training Course – For reference before or during CCP implementation, this online training provides program administrators and managers with an overview of key concepts and suggestions for program planning.

The collection and evaluation of data is an important aspect of efficient program management. Using the Online Data Collection and Evaluation System (ODCES), and its data forms, is essential to track a program’s progress and development over time.

• ODCES Program Management Training – This training reviews the administrative and reporting functions of the ODCES.
• The Fundamentals of Data Collection and Evaluation (PDF | 697 KB) – This guide provides training to assist crisis counselors and/or outreach workers with CCP data collection. It also provides guidance on CCP evaluation for other program staff.
• Guidance for Mobile Application Use in the Crisis Counseling Assistance and Training Program (PDF | 386 KB) – This guide provides a detailed overview of the ODCES mobile app, including budget, staffing, and technology requirements.
• CCP ODCES Job Aid (DOCX | 4.9 MB) – This job aid provides CCP administrative and program staff with a quick overview of how to use the ODCES at the state or local service provider level.
• CCP ODCES Codebook (PDF | 529 KB) – This codebook is designed to help program management staff understand variable names, variable descriptions, and value formats that appear in the data downloads for CCP data collection forms.
• Troubleshooting Tips for CCP Mobile App and ODCES Users (DOCX | 19 KB) – This guide provides active CCP staff with helpful tips to resolve potential problems users may experience in the ODCES and the ODCES mobile app.
• Individual/Family Encounter Log (OMB 2025) (PDF | 187 KB) – This data form is designed to record the details of encounters that are longer than 15 minutes.
• Group Encounter Log (OMB 2025) (PDF | 219 KB) – This data form is designed to record the details of group or public education counseling encounters that last for 15 minutes or longer.
• Weekly Tally Sheet (OMB 2025) (PDF | 276 KB) – This data form is designed to record the encounters that are not represented in the Individual/Family or Group Encounter Log.
• Adult Assessment and Referral Tool (OMB 2025) (PDF | 219 KB) – This data form is used to assess a service recipient’s need for services beyond the scope of the CCP and to determine what, if any, referrals CCP staff can provide.
• Child/Youth Assessment and Referral Tool (OMB 2025) (PDF | 244 KB) – This data form is used with children or youth to assess a need for services beyond the scope of the CCP and determine what, if any, referrals CCP staff can provide.
• CCP Data Forms: Frequently Asked Questions (PDF | 209 KB) – This document provides answers to general questions CCP management staff may have regarding the ODCES and its required data collection forms.

Throughout an ISP, program management staff must submit a mid-program report (when preparing and submitting an RSP application), a final program report, and a financial status report.

• CCP Quarterly and Final Report Format (DOCX | 37 KB) – This document provides an outline of expectations for the required ISP final report (also referred to as the ISP Closeout report).
• Post-Award Reporting Forms on Grants.gov – This Grants.gov web page includes required post-award standard forms (SFs), such as the SF 425 (Federal Financial Report) for ISP reporting.
• ISP Cost Extension Budget Worksheet (XLSX | 50 KB) (Recommended) – A worksheet that states, tribes, or territories may use to prepare the budgets and narratives for an ISP for-cost extension request.

• Population-specific CCP Outreach Resources – For CCPs and other disaster behavioral health programs, this web page offers materials, such as flyers, tip sheets, wallet cards, resource collections, and websites, to assist adults, older adults, children and youth, tribal populations, first responders and frontline workers, people experiencing homelessness, and other important populations.
• Crisis Counseling Assistance and Training Program State and Territory Timeline and Checklist (PDF | 345 KB) – This document provides program staff with key action steps required for a typical disaster response effort and application for ISP and RSP grants.
• Compassion Fatigue and Self-care Resources for Crisis Counselors – This web page provides program managers with information regarding compassion fatigue, compassion satisfaction, and self-care techniques for crisis counselors to implement before, during, and after a disaster.
• Creative Outreach Strategies (PDF | 234 KB) – Drawing from the experiences of CCP grantees, this document includes creative ideas for delivering crisis counseling services, promoting program services, developing partnerships, and managing your CCP.

• Core Content Training – CCP trainers can use these resources to plan and deliver this required training during the first few weeks of the CCP and on an ongoing basis for newly hired crisis counselors. This training is to be provided if the RSP is the only grant awarded to the state, territory, or tribe.
• Transition to RSP Training – CCP trainers can use these resources to plan and deliver this required training following RSP grant award.
• RSP Midprogram Training – These resources can be used to provide this training, which is required within 3 to 6 months of an RSP grant award.
• Disaster Anniversary Training – This training is required several weeks before the anniversary of a major disaster event.
• RSP Phasedown Training – This training is required of CCPs within the final 6 to 8 weeks on an RSP grant.
• CCP Management Training Course – This training provides program administrators and managers with an overview of key concepts and suggestions for program planning.

The collection and evaluation of data is an important aspect of efficient program management. Using the Online Data Collection and Evaluation System (ODCES), and its data forms, is essential to track a program’s progress and development over time.

• ODCES Program Management Training – This training reviews the administrative and reporting functions of the ODCES.
• The Fundamentals of Data Collection and Evaluation (PDF | 697 KB) – This guide provides training to assist crisis counselors and/or outreach workers with CCP data collection. It also provides guidance on CCP evaluation for other program staff.
• Guidance for Mobile Application Use in the Crisis Counseling Assistance and Training Program (PDF | 386 KB) – This guide provides a detailed overview of the ODCES mobile app, including budget, staffing, and technology requirements.
• CCP ODCES Job Aid (DOCX | 4.9 MB) – This job aid provides CCP administrative and program staff with a quick overview of how to use the ODCES at the state or local service provider level.
• CCP ODCES Codebook (PDF | 529 KB) – This codebook is designed to help program management staff understand variable names, variable descriptions, and value formats that appear in the data downloads for CCP data collection forms.
• Troubleshooting Tips for CCP Mobile App and ODCES Users (DOCX | 19 KB) – This guide provides active CCP staff with helpful tips to resolve potential problems users may experience in the ODCES and the ODCES mobile app.
• Individual/Family Encounter Log (OMB 2025) (PDF | 187 KB) – This data form is designed to record the details of encounters that are longer than 15 minutes.
• Group Encounter Log (OMB 2025) (PDF | 219 KB) – This data form is designed to record the details of group or public education counseling encounters that last for 15 minutes or longer.
• Weekly Tally Sheet (OMB 2025) (PDF | 276 KB) – This data form is designed to record the encounters that are not represented in the Individual/Family or Group Encounter Log.
• Adult Assessment and Referral Tool (OMB 2025) (PDF | 219 KB) – This data form is used to assess a service recipient’s need for services beyond the scope of the CCP and to determine what, if any, referrals CCP staff can provide.
• Child/Youth Assessment and Referral Tool (OMB 2025) (PDF | 244 KB) – This data form is used with children or youth to assess a need for services beyond the scope of the CCP and determine what, if any, referrals CCP staff can provide.
• CCP Data Forms: Frequently Asked Questions (PDF | 209 KB) – This document provides answers to general questions CCP management staff may have regarding the ODCES and its required data collection forms.

For the RSP, program management staff must submit quarterly and final reports with budget information.

• CCP Quarterly and Final Report Format (DOCX | 37 KB) – This document provides an outline of expectations for the required RSP quarterly and final reports.
• Template for Quarterly and Final Financial Reporting (DOCX | 64 KB) – This document provides a sample format for RSP quarterly and final financial reporting.
• Template for Budget Adjustment Request (DOCX | 76 KB) – This document provides a sample format for requesting RSP budget adjustments.
• Template for Budget Disbursement Request (DOCX | 66 KB) – This document provides a sample format for requesting RSP budget disbursements.
• Post-Award Reporting Forms on Grants.gov – This Grants.gov web page includes required post-award standard forms (SFs), such the SF 425 (Federal Financial Report) and SF 428-B (Tangible Personal Property Report) forms for RSP reporting.
• RSP Cost Extension Budget Worksheet (XLSX | 50 KB) (Recommended) – A worksheet that applicants may use to prepare the state and individual provider budgets and narratives for an RSP cost extension request.

• Population-specific CCP Outreach Resources – For CCPs and other disaster behavioral health programs, this web page offers materials such as flyers, tip sheets, wallet cards, resource collections, and websites to assist adults, older adults, children and youth, tribal populations, first responders and frontline workers, people experiencing homelessness, and other populations.
• Crisis Counseling Assistance and Training Program State and Territory Timeline and Checklist (PDF | 339 KB) – This document provides program staff with key action steps required for a typical disaster response effort and application for ISP and RSP grants.
• Compassion Fatigue and Self-care Resources for Crisis Counselors – This web page provides program managers with information regarding compassion fatigue, compassion satisfaction, and self-care techniques for crisis counselors to implement before, during, and after a disaster.
• Creative Outreach Strategies (PDF | 234 KB) – Drawing from the experiences of CCP grantees, this document includes creative ideas for delivering crisis counseling services, promoting program services, developing partnerships, and managing your CCP.